Update date: November 08, 2023
Effective date: March 1, 2023
[Guangzhou Zhenyi E-Commerce Co., Ltd.] (hereinafter referred to as "we") understands the importance of personal information to you and will do its best to protect the safety and reliability of your personal information. We are committed to maintaining your trust in us and abide by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the least sufficient principle, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. . At the same time, we promise that we will take corresponding security protection measures to protect your personal information in accordance with mature security standards in the industry. Please read and understand this Privacy Policy carefully before using our products (or services).
Zhenyi ERP: refers to the project management software products and services developed and served by Guangzhou Zhenyi E-Commerce Co., Ltd. .
Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person. Personal biometric information (including voiceprint, facial recognition features, etc.); online identity information (including personal information subject account number, IP address, personal digital certificate, etc.); personal communication information (address book); personal online records (including web browsing) records, software usage records, click records); personal commonly used device information (including hardware model, device MAC address, operating system type, device settings, software installation list, hardware serial number, unique device identification code (such as IMEI/android ID/IDFA) /OPENUDID/GUID, SIM card IMSI information, etc., describing the basic situation of personal commonly used devices)); personal location information (including rough positioning information, precise positioning information, etc.);
In order to provide you with services and optimize service quality, we may collect the following and related information that you actively provide or authorize when registering and using our products and services, or generated by using our products and services. In order to ensure the normal realization of relevant business functions, we need to call the corresponding necessary permissions according to specific usage scenarios. This type of information will be collected in the specific functions and business scenarios you choose. We will ask you a pop-up window before calling. Please see the following for specific permission calling instructions:
1. Based on user information or its extended information: name, ID number, email address, phone number, contact address and other personal information you provide Information; user information such as company name, address, business license, unified social credit code, etc.
2. Based on corporate customers or their extended information: the corporate customer information you provide and the data processed, stored, uploaded, downloaded, distributed and obtained or processed through other means during registration and use of the products and services we provide, and Other business information you provide.
3. Based on device or software information or its extended information: We may collect information specific to your device or software (such as your hardware model, operating system version, unique device identifier, and mobile network information including phone number), We may associate your device identifier or phone number with your account. You can choose to enable device information permissions for your device. With your authorization, we will collect your device information (including device attributes, software installation list, device model, device identifier "such as IMEI/androidID/IDFA/OPENUDID/GUID/OAID, SIM card IMSI, ICCID information", device MAC address), analyze risk control issues, collect traffic statistics, and troubleshoot possible risks, and troubleshoot when you choose to send us abnormal information.
4. Based on log information or its extended information: When you use our services or view content provided by us, we may automatically collect certain information and store it in server logs. This type of information includes: your detailed usage of our services, such as your search query content, function operation records, and mobile phone log information.
5. Based on IP address, device event information or its extended information: such as crashes, system activity, hardware settings, browser type, browser language, date and time of your request, and referral URL, which can uniquely identify your browser or Account cookies.
6. Information based on unique application numbers: Some services contain unique application numbers. This number is sent along with installation-related information (such as operating system type and application version number) when you install or uninstall related services or when these services periodically communicate with our servers (such as for automatic updates to software) Give us.
7. Expanded functions based on location information and its authorization: When you use services with positioning enabled, we may collect and process information about your actual location (such as GPS signals sent by mobile devices). We may also use various technologies for positioning, such as sensor data from your device to provide information about nearby Wi-Fi access points and base stations. When you add a new customer and perform customer positioning, you can choose to turn on the system's location permissions and determine the location through automatic positioning and subsequent quick navigation services. You can turn off this function in the system permissions. Once turned off, you will not be able to realize the automatic positioning function.
8. Expanded functions based on camera information or its authorization: You can choose to turn on the camera permissions of the system and authorize us to use your camera by using functions such as taking photos and scanning QR codes, so that you can release products by taking photos. We will collect the above information you upload and publish. You can turn off this function in the system permissions. Once turned off, you will not be able to scan the QR code or upload product pictures by taking pictures.
9. Expanded functions based on album information or its authorization: You can choose to enable the system's album permissions and authorize us to access your album by actively uploading pictures, so that you can publish product images by uploading photos. We will collect the above information that you choose to upload and publish. You can turn off this function in the system permissions. Once turned off, you will not be able to change your avatar, publish products with pictures, etc. by uploading pictures.
10. Expanded functions based on storage information or its authorization: cache data storage will be generated when the software is running. You can choose to enable the system's storage permissions, and you need to authorize your storage permissions. You can turn off this function in the system permissions. Once turned off, the software may not be able to allow it normally.
11. Expanded functions based on address book information or its authorization: You can choose to turn on the address book permissions of the system. When you add a new customer, you can quickly import customer information from the address book; at the same time, we will not actively obtain and store your information. address book information, or send marketing messages to your address book friends. You can turn off this feature in system permissions.
12. Making calls based on the expanded function of call authorization: You can choose to enable the call permission of the system. When you enter the customer details page, you can directly trigger a quick call to downstream customers; at the same time, we will not actively obtain and store your call information. You can turn off this feature in system permissions.
13. Customer Service and Dispute Handling: When you contact us or submit an application for sales or dispute resolution, in order to protect the security of your account and system, we need you to provide your account information and order information to verify your identity. At the same time, we will save the communication/call records and related content between you and us (including account information, order information, other information you provide to prove relevant facts, or the contact information you left). In order to reasonably need to provide services and improve service quality, we will also use your other information, including the relevant information you provided when you contacted customer service, and the questionnaire response information you sent to us when you participated in the questionnaire.
14. To provide you with security protection: To improve the security of the system when you use our products and/or services, more accurately prevent phishing website fraud, Trojan viruses and protect account security. We will use or integrate your personal information and the information that our affiliates and partners have obtained your authorization or shared in accordance with the law to comprehensively judge your account and transaction risks based on your usage habits and common software information, including identity verification. Prevent, discover, and investigate possible fraud, network viruses, network attacks and other security risks, as well as violations of our or affiliated party agreements, policies or rules, to protect the legitimate rights and interests of you, other users, us or affiliated parties, and record some Links ("URLs") that we consider risky. Please note that with your authorization we will collect your device information (including software installation list, device attributes, device model, device identifier "such as IMEI/androidID/IDFA/OPENUDID/GUID/OAID, SIM card IMSI, ICCID information" , device MAC address) to analyze software risk control issues, count traffic, and troubleshoot possible risks, and troubleshoot when you choose to send us abnormal information. As mentioned above, you can check the opening status of the above permissions one by one on the mobile phone settings-application-permission management page, and you can decide to turn these permissions on or off at any time (we will guide you to complete the settings in your device system). Please note that when you turn on these permissions, you authorize us to collect and use this personal information to implement the above functions. When you turn off the permissions, you cancel these authorizations, and we will no longer continue to collect and use your personal information. , and it is also unable to provide you with the above-mentioned functions corresponding to these authorizations. Your decision to turn off permission will not affect the previous processing of personal information based on your authorization.
You should be fully aware that in the following situations, we do not need to obtain your authorization to collect and use personal information:
related to national security and national defense security; related
to public security, public health, and major public interests;
related to criminal investigation and prosecution , trials and judgment execution, etc.;
in order to protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the consent of the individual; the
personal information collected is disclosed to the public by the personal information subject on his own initiative ;
Your personal information is collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels; except where you explicitly refuse or the processing of the information infringes upon your vital interests.
Necessary to sign a contract based on your requirements;
Necessary to maintain the safe and stable operation of the products and/or services provided, such as discovering and handling product and/or service failures; Necessary
for legitimate news reporting;
When it is necessary for an academic research institution to conduct statistical or academic research based on public interests and provide externally the results of academic research or descriptions, the personal information contained in the results will be de-identified; other circumstances stipulated by laws and regulations
.
To complete the account creation, you need to provide the following information: your name, email address, created username and password and other information.
During the registration process, if you provide the following additional information, it will help us provide you with better services and experience: mobile phone number, job position, company, educational background, etc. However, if you do not provide this information, it will not affect the basic functions of using this service.
The above information you provide will continue to be used by us during your use of this service.
The above information will be stored within the territory of the People's Republic of China. If cross-border transmission is required, we will obtain your authorization separately.
When you cancel your account, we will stop using it and delete the above information within 7 working days.
We collect data based on your interactions with us and the choices you make, including your privacy settings and the products and features you use.
The data we collect may include SDK/API/JS code version, browser, Internet service provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, unique device identifier, iOS advertising identifier (IDFA), Android advertiser identifier, device MAC address, software installation list or running process, International Mobile Equipment Identity (IMEI), device model, terminal manufacturer, terminal device operating system version, session start/stop Time, language location, time zone and network status (WiFi, etc.), hard disk, CPU and battery usage, etc.
We will not share your personal information with any other company, organization or individual, except in the following circumstances:
Sharing with explicit consent: We will share your personal information with other parties with your explicit consent.
We may share your personal information externally in accordance with laws and regulations, or in accordance with the mandatory requirements of government authorities.
Sharing with our affiliates: Your personal information may be shared with our affiliates. We will only share personal information that is necessary and subject to the purposes stated in this Privacy Policy. If affiliated companies want to change the purpose of processing personal information, they will ask for your authorization and consent again.
Sharing with authorized partners: Only to achieve the purposes stated in this privacy policy, some of our services will be provided by authorized partners. We may share some of your personal information with partners to provide better customer service and user experience. For example, companies we hire to provide third-party data statistics and analysis services may need to collect and access personal data for data statistics and analysis. In such cases, these companies must comply with our data privacy and security requirements. We will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and we will only share personal information necessary to provide services.
We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
We will not transfer your personal information to any company, organization or individual, except
in the following circumstances: Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties
; When mergers, acquisitions or bankruptcy liquidations are involved, if personal information is transferred, we will require the new company or organization that holds your personal information to continue to be bound by this privacy policy, otherwise we will require the company or organization to re-issue it to you. Seek authorization and consent.
We will only publicly disclose your personal information under the following circumstances:
Disclosure based on law: We may publicly disclose your personal information when required by law, legal proceedings, litigation or government authorities.
How we protect and store your personal information
Data Security Technical Measures
To ensure the security of your information, we strive to adopt various security protection measures that comply with industry standards, including establishing reasonable system specifications and implementing appropriate security technologies to prevent your personal information from being accessed without authorization and disclosed. Disclosure, use, modification, damage or loss.
We will use trusted protection mechanisms to prevent data from being maliciously attacked, such as using SSL encryption protection technology when exchanging data (such as credit card information) between your browser and the Service, and providing https secure browsing for the website itself. , to ensure the security of your data during transmission. Use encryption technology to encrypt and save personal information to ensure data confidentiality.
If you have any questions about our personal information protection, you can contact us through the contact information agreed in this Privacy and Information Protection Policy. If you find that your personal information has been leaked, especially your account and password, please contact us immediately through the contact information agreed in this privacy and information protection policy so that we can take appropriate measures.
Your personal information will be stored in the People's Republic of China.
We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless there are mandatory retention requirements by law. For example, the "E-Commerce Law of the People's Republic of China" requires that product and service information and transaction information be stored for the period from the transaction. Not less than three years from the date of completion. Our criteria for judging the aforementioned period include:
(1) Complete the transaction purpose related to you, maintain corresponding transaction and business records, and respond to your possible inquiries or complaints; (
2) Ensure the safety and quality of the services we provide you;
( 3) Whether you agree to a longer retention period;
(4) Whether there are other special agreements on the retention period. After your personal information exceeds the retention period, we will delete your personal information or make it anonymized in accordance with the requirements of applicable laws. Please note that when you successfully cancel your account, we will delete or anonymize your personal information. After you or we assist you in deleting relevant information, we will automatically delete non-essential information within 15 days. Because of applicable legal and security technical restrictions, we are unable to immediately delete the corresponding information from our backup systems. We will securely store your personal information and restrict any further processing of it until the backup can be deleted or anonymized. If we terminate our services or operations, we will notify you at least thirty days in advance and delete or anonymize your personal information after terminating the services or operations. How you manage personal information
1. You have the right to inquire or supplement your information. You can check or correct it yourself by logging in to the product.
2. If you are unable to view or correct the information, please contact our customer service by phone or seek help from online customer service to assist you in querying, correcting or supplementing your information.
You can make a request to us to delete personal information under the following circumstances:
if our processing of personal information violates laws and regulations;
if we collect and use your personal information without your explicit consent;
if we process personal information The behavior of the information seriously violates the agreement with you;
if you no longer use our products or services, or you voluntarily cancel your account,
if we stop providing products or services to you.
If we decide to respond to your deletion request, we will also try our best to notify the subjects who obtained your personal information from us and request them to delete it in a timely manner (unless otherwise provided by laws and regulations, or these subjects have independently obtained your authorization) .
When you or we assist you in deleting relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable laws and security technologies. We will securely store your personal information and isolate it from any further processing. Until the backup can be purged or made anonymous.
Each business function requires some basic personal information to complete (see "Part 1" of this Privacy Policy). In addition, you can give or withdraw your authorization consent by setting up the product or contacting customer service.
Please understand that each business function requires some basic personal information to be completed. When you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of consent or authorization, and we will no longer process your corresponding personal information. . However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.
You can contact customer service (email: et525300@163.com) to apply for account cancellation. After application, we will cancel your account within one working day. Before you cancel your account, we will verify your personal identity, security status, device information, etc. You know and understand that the act of canceling your account is irreversible. After you cancel your account, we will stop providing you with products and/or services, and according to your request, unless otherwise provided by laws and regulations, we will delete your personal information.
1. To ensure safety, you may need to provide a written request or prove your identity in other ways. We will ask you to verify your identity before processing your request.
2. We will respond within 15 days. If you are not satisfied, you can also initiate a complaint through our customer service.
3. In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain fee at our discretion. For information that is not directly related to your identity, repeats information for no reason, or requires excessive technical means (for example, the need to develop a new system or fundamentally change existing practices), poses risks to the legitimate rights and interests of others, or is unrealistic. , we may reject it.
4. In the following circumstances, we will not be able to respond to your request in accordance with legal and regulatory requirements:
Related to public security, public health, major public interests;
related to criminal investigation, prosecution, trial and execution of judgments, etc.;
there is sufficient evidence that the personal information subject has subjective malice or abuse of rights;
responding to your request will result in you or The legitimate rights and interests of other individuals and organizations are seriously damaged;
business secrets are involved.
In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights with respect to your personal information:
In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights with respect to your personal information:
1. Access your personal information
You have the right to access your personal information, except for exceptions provided by laws and regulations. If you would like to exercise your data access rights, you can view this through the profile page in the app.
2. Correct your personal information
When you find that there are errors in the personal information we process about you, you have the right to ask us to make corrections. You can make modifications through the personal information page of the app.
3. Delete your personal information.
You can request us to delete your personal information under the following circumstances:
if our handling of personal information violates laws and regulations;
if we collect and use your personal information without obtaining your consent. Agree;
if our processing of personal information violates the agreement with you;
if you no longer use our products or services;
if we no longer provide you with products or services.
When you cancel your account through the application, a request to delete your personal information will be sent. If we decide to respond to your deletion request, we will also notify the entity that obtained your personal information from us and require it to delete it in a timely manner, unless otherwise provided by laws and regulations. or these entities obtain your independent authorization.
When you delete information from our services, we may not delete the corresponding information from the backup system immediately, but we will delete the information when the backup is updated.
We may adjust or change this Privacy Policy from time to time. Any updates to this Privacy Policy will be posted on our website with the update time. Unless there are other mandatory provisions in laws, regulations or regulatory provisions, any updates to this Privacy Policy will be adjusted or changed. The content will take effect 7 days after it is notified or published. If you continue to use any of the services we provide or visit our related websites after the privacy policy has been adjusted or changed, we believe this means that you have fully read, understood and accepted the modified privacy policy and are bound by it.
If you have any questions, comments or suggestions about this privacy policy, please contact us through the following methods:
Company: Guangzhou Zhenyi E-Commerce Co., Ltd.
Email: [et525300@163.com]
1. The establishment, effectiveness, performance, interpretation and dispute resolution of this Privacy and Information Protection Policy shall be governed by the laws of the Mainland China (excluding the laws of Hong Kong, Macau Special Administrative Region and Taiwan).
2. If a dispute arises over the interpretation or implementation of this Privacy and Information Protection Policy, both parties shall first strive to resolve the dispute through friendly negotiation. If the dispute cannot be resolved through negotiation within sixty days after one party serves the other party with a written notice requesting the commencement of negotiations, then either party may initiate arbitration with the Chengdu Arbitration Commission in accordance with the arbitration rules of the Commission. When any dispute occurs and when any dispute is arbitrated, except for the disputed matter, the parties shall continue to exercise their other rights under this Privacy and Information Protection Policy and perform their respective obligations under this Privacy and Information Protection Policy. 》Other obligations under.
3. This "Privacy and Information Protection Policy" is an integral part of the "Our User Agreement" and other related agreements issued when we provide products or services to you. It forms a unified whole. Your acceptance of any of these agreements represents your Accept this Privacy and Information Protection Policy.
4. If any provision of this "Privacy and Information Protection Policy" is determined to be wholly or partially invalid or unenforceable for any reason, the remaining provisions of this "Privacy and Information Protection Policy" shall remain valid and enforceable.
5. If any terms in this "Privacy and Information Protection Policy" are inconsistent or conflict with the published user agreement, the terms of this "Privacy and Information Protection Policy" shall prevail.